LUGS-4U Policy
Return
Any product been return will required the original receipt from the store it was purchase from. LUGS-4U can help assist you in this matter if needed. Any product been return is subject to each stores own policy. Please contact the store or visit their website for additional questions regarding returns.
Refund
Any refund for product will required the original receipt from the store it was purchase from. Any product been refunded is subject to each stores own policy. Please contact the store or visit their website for additional questions regarding refunds. LUGS-4U does not offer refund for the delivery service that was provided, but can help assist in returning product to the store.
Exchange
Should you receive product that is not what you order or expected (see picture text request), you have the option to return to LUGS-4U on your next delivery within 7 days at no charge (receipt will be needed) or return the product yourself to the store where it was purchase with the receipt. Any product been exchange is subject to stores own policy and may require the original receipt to exchange product. Please contact the store in question or visit their website for additional information regarding exchange.
Damage or Bad
Should you receive any damaged (broken, smash, dented & etc.) or bad product (taste, mold, smell, looks & etc.) please call (816) 674-2601 or email us by visiting our Contact page within the first 24 hours of delivery.
Shortage
All orders are verified before leaving the store. A shortage may be created from a store not having the product but you will not be charged. However, upon delivery you will be notified of shortage and will have the opportunity to order a replacement that can be delivered within 48 hours if prefer. Should you find that any of your products was not delivered as requested please call (816) 674-2601 or email us by visiting our Contact page.
Cancellation
Orders are subject to a $10 cancellation fee if not cancelled 4 hours prior to delivery time frame.
Private
LUGS-4U does not share or offer any your personal information about their customers to third party for soliciting purposes. Your personal information (Name, Address, City, State, Zip Code and Contact Info) will only be used by LUGS-4U for internal purposes such as promotional marketing and surveys from LUGS-4U to help better serve our customers.
Picture Text Request
To help assure you are getting the correct item requested a picture of the item can be requested by text. Please indicate picture text on your order form by the item you which to have verified before purchasing. You will then receive a text from us in which a confirmation (within 5 minutes) from you is needed in order for us to purchase; otherwise your item is subject to not be purchased.
Out of Stock
LUGS-4U will always strive to fulfill customer orders 100% of the time. However, all store experience some type of out of stock for variety of reasons. LUGS-4U cannot guarantee that all requested order can be fill 100% on high demand items such as: seasonal items, sale items or special promotion items but will make every attempt to complete every customer orders 100% of the time. In the event we are not able to fill your order, you will be notified as soon as we are aware.
Midnight Madness/Black Friday and etc.
LUGS-4U is a grocery store delivery service. We may offer service for these types of events only through special arrangement for additional fees. Please call (816) 674-2601 or email us by visiting our Contact page to discuss in greater length.
Creating a order with LUGS-4U is an acceptance of this policy. LUGS-4U reserve the right to limit and decline serve.
LUGS-4U reserve the right to change or update its policy without notice. 2015
Return
Any product been return will required the original receipt from the store it was purchase from. LUGS-4U can help assist you in this matter if needed. Any product been return is subject to each stores own policy. Please contact the store or visit their website for additional questions regarding returns.
Refund
Any refund for product will required the original receipt from the store it was purchase from. Any product been refunded is subject to each stores own policy. Please contact the store or visit their website for additional questions regarding refunds. LUGS-4U does not offer refund for the delivery service that was provided, but can help assist in returning product to the store.
Exchange
Should you receive product that is not what you order or expected (see picture text request), you have the option to return to LUGS-4U on your next delivery within 7 days at no charge (receipt will be needed) or return the product yourself to the store where it was purchase with the receipt. Any product been exchange is subject to stores own policy and may require the original receipt to exchange product. Please contact the store in question or visit their website for additional information regarding exchange.
Damage or Bad
Should you receive any damaged (broken, smash, dented & etc.) or bad product (taste, mold, smell, looks & etc.) please call (816) 674-2601 or email us by visiting our Contact page within the first 24 hours of delivery.
Shortage
All orders are verified before leaving the store. A shortage may be created from a store not having the product but you will not be charged. However, upon delivery you will be notified of shortage and will have the opportunity to order a replacement that can be delivered within 48 hours if prefer. Should you find that any of your products was not delivered as requested please call (816) 674-2601 or email us by visiting our Contact page.
Cancellation
Orders are subject to a $10 cancellation fee if not cancelled 4 hours prior to delivery time frame.
Private
LUGS-4U does not share or offer any your personal information about their customers to third party for soliciting purposes. Your personal information (Name, Address, City, State, Zip Code and Contact Info) will only be used by LUGS-4U for internal purposes such as promotional marketing and surveys from LUGS-4U to help better serve our customers.
Picture Text Request
To help assure you are getting the correct item requested a picture of the item can be requested by text. Please indicate picture text on your order form by the item you which to have verified before purchasing. You will then receive a text from us in which a confirmation (within 5 minutes) from you is needed in order for us to purchase; otherwise your item is subject to not be purchased.
Out of Stock
LUGS-4U will always strive to fulfill customer orders 100% of the time. However, all store experience some type of out of stock for variety of reasons. LUGS-4U cannot guarantee that all requested order can be fill 100% on high demand items such as: seasonal items, sale items or special promotion items but will make every attempt to complete every customer orders 100% of the time. In the event we are not able to fill your order, you will be notified as soon as we are aware.
Midnight Madness/Black Friday and etc.
LUGS-4U is a grocery store delivery service. We may offer service for these types of events only through special arrangement for additional fees. Please call (816) 674-2601 or email us by visiting our Contact page to discuss in greater length.
Creating a order with LUGS-4U is an acceptance of this policy. LUGS-4U reserve the right to limit and decline serve.
LUGS-4U reserve the right to change or update its policy without notice. 2015